This Level 4 Digital Community Manager Apprenticeship integrates practical experience with academic studies. It's aimed at anyone who currently works, or plans to work, in digital engagement or who is responsible for facilitating and instigating direct communication online between the end user or customer and the organisation.
Digital Community Managers are the ‘public face’ online for organisations and are responsible for implementing the organisational communication strategy. This apprenticeship is designed to facilitate and develop key skills in four broad areas to support the management and engagement of safe user online communities. This includes strategies of communication and professionalism to ensure that you are able to responsibly and accurately represent the organisation and understand the impact of this on both reputation and revenue.
This apprenticeship encourages you to work autonomously, across other internal departments. It develops knowledge and skills to analyse and interpret data from the community which can then be fed into communication strategy and product direction. It also develops your knowledge of user safe management including how to build online user trust.
Job titles that relate to Digital Community Managers include: Community Manager, Consumer Experience Representative and Games Community Manager to name just a few.