Our awards and verification portal provides access to your formal qualification documents. You can share these with prospective employers, recruitment agencies, and higher education institutions.
All documents are available in digital or physical format. If you graduated in or after 2004, you can access your certificate and transcript by using the portal. You can only view your transcript if you purchase it.
If you graduated in 2024 or later, you can also access your verification letter. We're hoping to provide this to earlier graduates soon. Once available, you'll need to request this by emailing registrydigitaldocs@sunderland.ac.uk(opens in new tab).
You can share your documents with third parties. You control who you share your documents with and we use a range of security features to protect your data.
Please note, you can only access the portal once you've received your award. It's not available to current students.
How to use the portal
How to register
You must register for the portal using your personal email address. This should be the one we already have in our system, otherwise it may delay registration. If you can't remember it, please use your current email and we'll approve your account as soon as possible.
Avoid using your University email so you can access the portal after you've graduated. If you've already used this, you can transfer to a personal email address from the portal's login page.
If you only use one name on your student record, please enter a full stop in the relevant blank name field. When you first log in, you'll receive a message to say your account requires approval. Once we've checked and approved your account, you can access the portal.
After registering
Once you've registered, you'll receive a confirmation email. Check your junk folder and contact us with your name, date of birth, and student number if you haven't received it.
When you register, we match your information with your student record. If anything doesn't match, we'll need to check and approve your account. Once completed, you'll receive a confirmation email saying you can access the portal. Log in with the username and password you set up during registration.
Please note, you'll only be able to update your address and change your password in the portal. If you want to make further changes, please email us.
Once logged in, locate your profile from the dashboard. Click 'manage', update your details or change your password, and click 'save'.
Changing your details in the portal won't affect your student record. This must be updated via e:Vision.
If you've forgotten your password, click the link from the portal homepage. You can then follow the steps to reset it.
Your certificate
When a new document is available to view on the portal, you'll receive an email. The first time this happens is when you'll need to register.
You'll automatically receive a free digital copy of your certificate. This includes a QR code that third parties can scan to verify the document is authentic. If your certificate isn't showing, please contact us. The digital copy will be available in the portal indefinitely.
You can also order a printed version or reprints of your certificate. The first print you order is free when you choose Royal Mail standard delivery. We'll post it to the address associated with your account. You can view a full list of postage options and prices further down the page.
You can share documents with third parties securely via the portal. You can't download or email them.
Transnational Education (TNE) students
If you studied with one of our TNE partner institutions, they'll give you your printed certificate. Please contact them if you have any questions.
From January 2025, you can get an electronic certificate six months after your award date. You'll only receive this once all fees have been paid.
You may find that your certificate looks slightly different to the example shown. Some browsers don't render the certificate as well as others. We recommend using Google Chrome or Mozilla Firefox.
If you're experiencing any issues, please let us know. From the dashboard, click 'view' then 'report', which will trigger a message to our team. Alternatively, you can email us.
There can only be one original degree certificate in circulation. If your original copy is lost, damaged, or stolen, you can request a replacement through the portal. It costs £40 for a hard copy replacement. The original copy will no longer be valid.
We'll issue the replacement certificate in the same name as the original. We'll only reissue in a different name if you meet the conditions set out in our policy.
Please note, we don't keep spare copies of older style certificates. All replacements are in the current style.
Third parties may include employers, recruitment agencies, education providers, or others. In the portal, you can:
Give a third party permission to view and verify your documents
Accept or decline requests from a third party
Offer an extension to a third party to view your documents
Cancel a connection with a third party.
You can manage this through the 'connections' section from the dashboard. Both you and the third party will receive an email notification each time a change is made.
To add a connection, enter the name (personal and/or company) and email address. There's also an optional expiry date field. You can use this if you only want them to access your documents for a limited time.
Choose which documents third parties can view by editing the permissions under 'actions'. Select your chosen documents and click 'share document'.
Once you've created a connection, the third party also needs to register for an account. They'll receive information on how to do this. They can then access your documents and scan the QR code to confirm you hold a valid qualification. If for any reason your award changes, the original document's QR code will flag it as invalid. In this case, you'll need to issue an updated version.
A third party may request a connection with you where they have the relevant details. They can also ask for an extension to view your documents. In the portal, you can accept or decline your requests and choose the documents you wish to share.
To cancel a connection, click on the waste bin icon in the 'actions' section. To re-establish a cancelled connection, you must repeat the original process.
World Education Service (WES)
World Education Service (WES) can verify your awards information using the portal. Create a connection with WES using the email address submit@WES.org. Once they accept, you can share the relevant documents with them to grant view-only access.
Notarisation means a document or signature has been checked and confirmed to be real.
Legalisation is when the UK Government adds a special certificate called an apostille to a public document. This shows that a signature, stamp, or seal on the document is genuine. It doesn't check if the information in the document is correct.
Legalisation is usually needed when you want to use a UK document in another country. You don't need legalisation for documents used in the UK.
The Foreign and Commonwealth Office (FCO) is the only UK authority that can issue an apostille stamp. There are specific rules for degree certificates. To learn more or apply, visit the government website.
Transcripts
When you graduate, a verification letter and your module results will become available in the portal. You'll be able to order a digital or hard copy of your transcript for a fee.
If you need to query the information in your transcript, you can email gateway@sunderland.ac.uk(opens in new tab). Please include your name, previous student number, qualification, and the issue. You can only appeal an academic decision within a certain timeframe once your results are in e:Vision.
If you're a current student, you can print a free copy of your transcript from your e:Vision account. If you have a question relating to your transcript, please contact us through Compass.
Transnational Education (TNE) students
If you got your award before January 2025, you can ask for your transcript and a verification letter. Email registrydigitaldocs@sunderland.ac.uk(opens in new tab) to request them. Once they're ready, you can buy them.
If you got your award from January 2025 onwards, your transcript and verification letter will be added to the system after your award. You can then buy them.
Pricing
You can access a free digital version of your certificate to share with third parties in the portal. You can also request e-versions of transcripts, other documents, and hard copies for a fee.
This table lists the documents available to past and present students and how much they cost:
Document
Price
Certificate reprint
£40
eTranscript
£5
Transcript
£10
eVerification
£5
Verification
£10
Postage for hard copies
Service
Estimated delivery time
Price
UK Royal Mail (non-trackable)
2-5 days
Free
UK courier (trackable)
1-2 days
£29
Overseas courier (trackable)
1-14 days
£29 (plus any local taxes)
Any documents sent overseas must be via courier to ensure they're tracked and insured. If you select UK postage, the estimated delivery time is 14 weeks and your order isn't tracked. If any documents went missing, you'd have to cover the reprint costs. You must also provide a valid delivery address, mobile number, and email address. If you don't, your order returns to us and you'd have to pay for postage again.
Cancellations, refunds, and charges policy
Once you've placed an order, you can't cancel it or receive a refund. This applies to both digital and hard copies of documents. Always make sure your details are correct beforehand.
When ordering a hard copy, check the information is accurate on the digital version. This includes your name (at point of graduation), award title, classification, and date. If anything is incorrect, please contact us(opens in new tab). Don't place an order until you can see an updated version in the portal. If you do, you'll be liable for the replacement cost and postage.
Failure to provide the correct delivery address may also result in a delay and extra charges.
There may be times where your delivery provider is experiencing issues. This is out of our control. Use the tracking information or contact them directly to confirm your order status.
If you haven't received your certificate within four weeks, you might be eligible for a refund. This is at our discretion if we're at fault for the delay, for example, if there's an administrative error.
Students who graduated before 2004
If you graduated between 1993 and 2003, your documents won't be available in the portal. This is because records from this period need creating manually based on hard copies. We can do this on request. The process takes between 4-6 weeks and we'll keep you updated on progress. We'll then let you know if we can transfer your documents to the portal and how to order them.
In some cases, for older archived records, we can't retrieve the information.
If you need access to either digital or hard copy versions of your award, please contact us.
If you graduated before 1993, we don't have the information to create your award document. If you need a replacement or verification, you need to do the following:
Awards validated by The Council for National Academic Awards (CNAA) – visit the Open University website and complete the relevant forms
