Yes, there are processes in place that allow you to raise issues with both the college and the University.
If the service you have an issue with is provided by your college, then the college will have a complaints procedure which you should use to raise your concerns.
Complaints about issues not relevant to the University's provision, including non-academic matters, will be managed by the college.
Unresolved complaints about services provided by the college that are relevant to the University's provision may be referred to the University once they have been fully considered by the college, and would then enter the University's complaints procedure at Stage 2, the review stage.
The purpose of the review is not to reinvestigate a complaint, but to ensure that procedures were followed at the earlier stage.
Find more information in the Student Handbook.
Published: 25 July 2022