Case Study

Adam Duell

IT Support Customer Service Advisor

I am an IT Support Customer Service Advisor as an intern at the University of Sunderland. I am a member of the CELT team and I work with other colleagues within the team to deliver a professional and impeccable customer service to staff and students’ queries.

I recently graduated in July from the University of Sunderland with a 2:1 degree in BSc Computing which was my biggest achievement to date.

Soon after graduating, I started an internship with the University of Sunderland in August 2017. This was the perfect opportunity to start my full-time working career as it would benefit massively moving forward with other career prospects. I also work at Sunderland AFC and Newcastle United on match days as a bookmaker and on-call IT Technician.

Areas of expertise

Contact:

0191 515 2965
Adam.Duell@sunderland.ac.uk 
Centre for the Enhancement of Learning & Teaching (CELT)
CELT, Second Floor, St Peter’s Gate, St Peter’s Campus, Charles Street, Sunderland, SR6 0AN