If you can't resolve an issue within your faculty, you can raise a complaint with the Casework Team. Resolution is at the heart of what we want to achieve. Our complaints process is independent and led by our central team.
We also deal with misconduct – both academic and non-academic. We appreciate most of our students want to achieve, engage with university life, and do their best. Yet, sometimes this isn't the case.
We're here to ensure that the University remains a safe and fair environment for everyone.
Shared Principles and Requirements
We introduced the Shared Principles and Requirements Policy for the 2024/25 academic year. This document includes the rules shared across the following policies:
- Student Complaints
- Academic Appeals
- Student General Misconduct
- Student Academic Misconduct
- Fitness to Practise.
Student Complaints
We're committed to providing high quality services. This ensures we can correct mistakes, clarify misunderstandings, and send positive, constructive responses.
If you aren't satisfied with a service or other aspect of the University, we'll always respond. If your complaint is upheld, we'll do our best to put things right. If a complaint isn't upheld, we'll always give you a reason. This policy outlines how, where, and to whom you should make a complaint, as well as where to find help and advice.
Read the Student Complaints Policy or download the relevant form:
Academic Appeals
You can request an appeal if you think the Assessment Board should reconsider an academic decision. This applies to all taught and research courses.
Academic decisions include marks, classifications, and progression and withdrawal decisions. This includes those made around academic misconduct, but doesn't include decisions based on:
- Non-payment
- Not complying with visa regulations
- Not complying with attendance requirements
- Disciplinary grounds.
In the first instance, you should appeal to your home faculty using the faculty level appeal form. A further stage is available if you remain dissatisfied. In this case, you'd need to complete the formal level appeal form.
Read the Academic Appeals Policy.
Student General Misconduct
Student general misconduct refers to student behaviour outside academic work or practice. It applies when that behaviour is considered unacceptable.
Poor behaviour reflects on individuals, their subject area, and the University. It also causes distress, discomfort, and upset for others within the University community.
Read the Student General Misconduct Policy or explore more useful links:
Student Academic Misconduct
Our Student Academic Integrity Regulations apply to the preparation and presentation of all assessed work. This includes:
- All written and oral exams (including electronic and remote)
- Time-constrained assessments
- Coursework, essays, or assignments
- Projects and dissertations
- Practical work
- Placement and field trip reports
- The production of artefacts.
If you're feeling under pressure to meet a deadline, there are options available. You can request an extension or submit extenuating circumstances.
Read the Student Academic Misconduct Policy.
Student Fitness to Practise
Fitness to Practise applies if you're completing a professional course or placement. As well as academic ability, you'll need to show the skills and standards of professional behaviour.
Concerns may sometimes arise that impact fitness to practise in a chosen profession. These concerns might not always prevent on-campus studying. We have a duty to protect the public, placement partners, and professional bodies by addressing any issues that occur.
Read the Fitness to Practise Policy or the Fitness to Practise Policy (Medicine).