Postgraduate Academic Assistant in Tourism
I joined the University of Sunderland as a Postgraduate Academic Assistant in Tourism in 2018. My role involves teaching undergraduate courses in Tourism, Hospitality and Events, while also studying part-time for my PhD.
My research focuses on the use of augmented reality in cultural heritage sites. I undertook my undergraduate degree in Tourism Management at the University of Teesside, before gaining extensive industry experience working in marketing and events management in the heritage attractions sector.
During this time, I also gained my Professional Diploma in Marketing from the Chartered Institute of Marketing.
Teaching and supervision
I teach across all undergraduate courses in the Tourism, Hospitality and Events department including:
On the following modules:
- TLH302 Strategic Planning For Tourism and Leisure
- TLH119 Global Tourism
- TLH210 Current Issues in Tourism and Hospitality
I am currently completing a PhD around the use of augmented reality and how it can assist the business development of heritage sites through visitor experience, with special reference to the North East of England.
Conference or Workshop Item
Makin, Rachel and Mitsche, Nicole (2019) Exploring the Use of Augmented Reality Technology at Cultural Heritage Sites. In: CERTE 3rd International Research Symposium in Tourism Hospitality & Events: Impact, Innovation, Interdisciplinarity, 29th May 2019, Sunderland, UK.
- Events management
- Leadership and management
- Customer service
- Digital technology in tourism