Support during Clearing
As a top 10 university for student support services (Daily Mail University Guide 2026), we're here to help you through the Clearing process.
This year, we're offering a support package that includes:
- One-to-one support from a member of our Clearing Helpline Team. They'll be with you at every stage of the Clearing process and will give you advice tailored to your situation
- A printed guide designed to clear the noise, delivered to your door (UK residents only)
- Clear guidance on the courses you can study and your steps to join us.
What happens when you call the Clearing Helpline?
When you call us on 0191 515 3000, you'll connect to a member of our Clearing Helpline team. The person on the other end of the phone is a member of our University community – someone who knows us well and can give you honest answers.
On results day, many of the team will have volunteered their own time to take your call. So, they'll be enthusiastic and looking forward to speaking with you. Don't worry if you're feeling nervous – we're in this together.
The person you speak to will ask you some questions. These include:
- Personal details (such as your full name, email address, and phone number)
- Your grades – Level 3 qualifications (such as A Levels) and your Maths and English GCSEs (or equivalent)
- The course you want to study
- Whether you need extra support of any kind. This could include support with a disability or if you're a care experienced or estranged student.
If you meet the grades of the course you want to study, you'll get a verbal offer on the spot. Your call handler will submit your application to UCAS on your behalf so you can add us as a Clearing choice.
Now's your opportunity to ask any questions you may have. The team can tell you about the University, accommodation, and the city. Or, they can transfer you through to an academic if you have any specific questions about your chosen course.
And that's that! Your call's all done and you're on your way to university. If you need to know anything else about the University or your application, just give us a call back.
Student Enquiries
The Student Enquiries team is your first point of contact for student support and questions about university life. Whether you’ve got a quick question or need more in-depth advice, our friendly team is here to help.You’ll find enquiry desks on both campuses, as well as online support. Our desks are based at Gateway Building on City Campus and Prospect Building at the Sir Tom Cowie Campus at St Peter's.
Opening hours:
- Monday, Tuesday, Thursday, Friday: 8:30am-5pm
- Wednesday: 10am-5pm.
Find out more about the different support we can provide below, as well as all the important contact information you might need.
